COVID 19 - Coronavirus Booking And Travel Update
Croatia has put coronavirus under control by the end of May 2020, but there is still a possibility of new activation of the COVID 19 amongst the population. This means that the risk of getting infected is still very high, so you have to decide on your own whether to travel or to stay at home.
All COVID 19 situations are counted as forced circumstances and are fully refundable to our customers. This means that if you are COVID 19 positive and you cannot travel, or your country introduced travel ban, or Croatia introduced a travel ban or some of your family and friends is positive to COVID-19, so you have to stay at home, or any other related situation with COVID-19 you will receive the full amount you have already paid.
Because of such cancellation policy, we have changed the booking procedure to reduce transaction costs. For other situations cancellation policy remains the same as written in our Terms and Conditions, just because of the new booking procedure, payment deposit is no longer required, so there is nothing to be refunded.
You cannot pay any more ( and with payment confirm the booking) for our tours on our website. Instead, you will fill out and submit a booking form for the chosen tour.
After our office team verifies that all circumstances are met so the tour could be executed, you will receive an email with information about payment methods. You will receive the booking confirmation after we have confirmed your payment.
Because of many uncertainties related to the COVID-19 situation, we will not confirm bookings in more than ten days in advance, meaning you don’t have to pay any deposit before we are sure that the selected tour will be held.
After you receive an email from our office team confirming the tour date, there will be a question about the payment options you prefer. Sibenik Trips And Tours is able to provide credit card payments via link-to-pay embed in an email, PayPal link-to-pay, GooglePay link-to-pay, and direct bank transfer or via Transferwise app. During COVID 19 situation we will politely ask you to go with direct bank transfer because we reduce our transactional cost significantly, but if you wish any other payment method, we will provide it for you.
frequently asked questions on sibeniktripsandtours.com
We are here to protect you and guide you safely
Our customers are ramblers, hikers, travelers from all around the world, so all our activities are focused on our customers. Information about tours is accurate, easy to understand with the well-designed program. Licensed, experienced and professional tour leaders are here for you to create unforgettable tour flow
In short, our laser tailored Epic Odyssey Journeys are an eight-day cruise on a ship that can accommodate up to 30 cyclists or wanderers in 2 person cabins, all equipped with air conditioner and toilet/showers. All our ships are of the highest safety category, with a spacious dining saloon, sun deck, and swimming platform. Top-quality chefs will take care of meals while the bartender will always prepare you some cool drinks. Real pirate captains will meet you with their best friend, the mighty sea, and world-class guides will take you far and wide, so you can explore the world as it once was. You will cycle in the morning on low traffic density roads to avoid the heat or wander in the morning or in the evening, swim in the afternoon in hidden coves to combat the heat, and stay docked at night at the best harbors to get some sleep.
Online tourist agency Lento Pedale from Zagreb operates with sibeniktripsandtours.com, as a legal entity tourist agency Lento Pedale obeys all Croatian laws and regulations related to tourism and hospitality, which are subjected to EU legislation. Lento Pedale holds two insurance policies, one for insolvency and others for damage to clients.
Šibenik Trips and Tours offers the best possible price because we organize, sell, and guide all our tours, so delivered quality stays at the maximum level. All our trips and tours are resold by various travel agencies taking hold of certain commission, which raises the price of delivered experience.
Money refunds for cancelation or deficiencies are made through the same payment method, through which deposit or purchase price was made. If a customer wants a money refund through a payment method different than one that deposit or purchase price was made, sales@sibeniktripsntours.com should be noticed by the customer before a refund is made.
Our Zero Complains policy is focused on solving customer complaints, which can arise from various events during consumption of the sibeniktripsntours.com daily trips or travel packages. To apply to highest standards Lento Pedale, the operator of the sibeniktripsntours.com, has taken the Frankfurt List (Frankfurter Tabelle), German list of possible deficiencies, and percentage of reduction of the travel package price if deficiencies occur, as the main guidebook for various complaints. Our main goal is to display a trip or a travel package right as it is written in the travel program. What we do to ensure such a position, is to train and educate professional guides. Our guides hold Croatian Mountain Rescue certificates for group leading. Also, our Modular Travel Package assures that all the program highlights will be attended by the traveler. But there are always possible differences between the written program and travelers’ reality, on which organizer of the travel package or trip can’t directly influence. To minimize such occurrences sibeniktripsntours.com partners with companies with a higher level of delivered quality, such as hotels, transportation companies, restaurants, etc. And if discrepancies occur, Lento Pedale as the operator of the sibeniktripsntours.com will pay back the percentage of the travel package price to traveler according to the Frankfurt schedule for the reduction of package tour fares due to deficiencies.
Sibeniktripsntours.com always recommends to all our clients to purchase a travel insurance policy, neither sibeniktripsntours.com nor Lento Pedale sells travel insurance.